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The night should be the easiest part of the day. For anyone...
We cannot cancel an order because of a change of mind, but we can often correct a mistake. If you need to change a delivery address or a contact number, reach out as soon as you notice it.
What helps us move quickly:
Your shipping confirmation email carries a tracking number and a link to the carrier. If you created an account, you can also sign in, open My Orders, and follow the tracking link there.
Tell us and we will sort it. Email support with your order number and a short description of what went wrong. The more specific you are, the faster we can put it right.
Check your shipping confirmation first, since items in the same order sometimes travel separately and arrive a day or two apart. If everything should have come together, or if you are unsure, email us with your order number and we will trace it.
No. You can check out as a guest. An account makes it easier to find past orders and saved details, but either way your confirmation and tracking go to the email you enter at checkout.
Reach out quickly, ideally through the chat on the site. We usually send orders to fulfilment the same day, often within a few hours on a working day. An order placed late on Friday is handled the next working day. Once it has gone to fulfilment or shipped, we can no longer change it.
You will see every available payment method at checkout before you complete your purchase. The options shown can vary by location and device.
It is in your order confirmation email. If you cannot find that email, check your spam folder. You can also write to us with the name and email you used at checkout and we will look it up for you.
Cooling sheets are made to pull heat away from your skin instead of holding it against you. Ours are woven from BreezeWeave fabric, which stays cool to the touch and keeps moving air through the night rather than trapping it. The difference is something you feel at two in the morning, not something you read on a label.
Sleephoria makes bedding for the night, not for the shelf. Our range covers cooling sheet sets, fitted sheets, pillowcases, comforters, quilt sets, and blankets. Each one is built around the same idea: that the hours you spend asleep deserve more attention than they usually get.
The coolest sheets are the ones that move heat, not just the ones that feel cool for a moment. Weave matters more than the name of the fibre. Our BreezeWeave fabric is built as a light, open weave so warmth leaves the surface instead of building up under you. If you wake up warm most nights, this is the part of the bed to change first.
It comes down to how much of the bed you want to change. The four piece sheet set is the full night in one box, with a fitted sheet, a flat sheet, and two pillowcases. The fitted sheet alone suits you if you already love your flat sheet or sleep without one. The pillowcase is the smallest change with the most contact, since your face rests on it for hours.
A cooling comforter gives you the weight and settle of a proper comforter without the heat that usually comes with it. The shell is a BreezeWeave blend that draws warmth off the surface, and the fill is a down alternative that stays light. It is the answer to wanting something over you at night without waking up underneath it.
Two things happen at once. The shell pulls heat away from your skin rather than holding it in, and the fill is loose enough that warm air moves through instead of settling. Together that keeps the comforter comfortable across the year rather than only in winter.
Down alternative is a soft synthetic fill that gives you the loft and drape of down without using feathers. It suits anyone who wants the feel of a full comforter and prefers something easier to wash and kinder to sensitive sleepers.
Your face and neck spend the night pressed against a pillowcase, so it is the single surface in the bed where temperature is most noticeable. Ours is cut from the same BreezeWeave fabric as the sheets, so it stays cool to the touch and moves heat away instead of holding it where you feel it most.
Machine wash cold on a gentle cycle and tumble dry low. Do not bleach. Give it room in the drum so the fill can move, and let it dry fully before it goes back on the bed.
Machine wash cold on a gentle cycle and tumble dry low. Skip the bleach and skip the fabric softener, which coats the weave and dulls the cool feel over time.
The four piece set gives you a fitted sheet, a flat sheet, and two pillowcases, so one box makes the whole bed. Contents can vary by size, so check the product page for the exact list before you order.
Sizes vary by product and colour. Across the range we cover the standard mattress sizes, with California King on selected items. Pillowcases come in Standard, Queen, and King. Every product page carries its own size guide with the exact measurements.
Yes. A first wash settles the weave and takes off anything picked up in transit. Follow the care instructions on the product, and if your skin is sensitive, use a gentle detergent with no fragrance for that first cycle.
Bedding comes with 100 nights. Sleep on it, wash it, live with it, and if it is not right, send it back within 100 days of delivery for a full refund with return shipping covered. Everything outside the sleep trial has a 30 day return window and needs to come back unused and in its original packaging. Our Refund Policy page has the full detail.
Email support with your order number and which item you would like to return. We will send you instructions and, where the return is covered, a prepaid label.
Yes. Exchanges follow the same windows as returns: 100 nights on bedding under the sleep trial, 30 days on everything else. The original item has to come back to us first. Write to us with your order number and what you would like instead.
Once your return reaches us, processing usually takes 5 to 7 working days. Refunds go back to your original payment method, or your exchange ships as soon as the return is cleared.
For anything not covered by the sleep trial, and for any item you have not used or washed, you have 30 days from delivery to start a return. Starting means contacting us within those 30 days. If you reach out in time, the return stays within policy even if the parcel is still travelling back to us after day 30.
Unused, unwashed, and as you received it, with the original packaging and all the pieces. This keeps things hygienic and fair for the next person who orders that item.
Email us with your order number, the items you want to return, and a short reason if you would like to share one. If the return qualifies, we will send a return authorisation and tell you where to send it. If it does not qualify, we will explain why.
Yes, on eligible items. The one condition is that the original comes back to us first, since we do not ship a replacement against a return that has not started. Email us with your order number and the item you would prefer, and we will send a label. Depending on the situation we will either ship the replacement once your return is in transit, or refund you so you can reorder. We will tell you which applies before you send anything.
Not on a sleep trial return, and not if the item arrived faulty or incorrect. On a standard return you can send it back with a carrier of your choice at your own cost. If you do, use a trackable service.
We refund to your original payment method once your return has arrived and been checked. After we process it, the credit usually appears within 5 to 10 working days, depending on your bank or card issuer. If you would prefer store credit in a particular situation, ask when you start the return.
Original shipping is not refundable, since that cost is already spent. Expedited shipping is not refundable either, unless the item arrived damaged, faulty, or incorrect because of something on our side.
Write to us within 7 days of delivery. Include your order number, what is wrong, and a photo if you can take one. We will find the right fix, usually a replacement or a full refund, and we cover return shipping when a return is needed.
Final sale and clearance items, gift cards, and anything personalised. We may also decline an item that comes back heavily used or soiled outside an approved sleep trial. If a free promotional item came with your order and you keep it while returning the main product, its value may be deducted from your refund.
We ship within the United States. We are not shipping internationally at this stage, though that may change as we grow. Some US territories and APO or FPO addresses can be served where the carrier allows it.
Orders usually take 1 to 2 working days to process, Monday to Friday, holidays aside. After that, delivery normally runs 2 to 5 working days. These are estimates rather than promises, and carriers occasionally run late.
Shipping is calculated at checkout from your order total and delivery address. Any shipping offer running at the time is applied there automatically.
Yes. When your order ships we send a confirmation email with a tracking number and a link. Tracking scans usually appear within 24 hours of shipment, so it is normal for the first update to land the day after the email.
Check your spam folder first. If it is not there, email us with the address you used at checkout and we will confirm the shipment and send your tracking details.
Contact us straight away, ideally through the chat on the site. We usually send orders to fulfilment within a few hours on a working day, and once an order has gone we cannot reroute it. If an address is entered incorrectly or incompletely at checkout, we are not able to take responsibility for the delivery. If the parcel comes back to us as undeliverable, we can reship to the corrected address, which may carry a further shipping charge, or refund the items excluding the original shipping and any carrier return fee.
Look around the property and any place the carrier normally leaves parcels, and check the address on your order confirmation. Carriers sometimes scan a parcel as delivered slightly early, so it is worth waiting up to 48 hours. If it still has not appeared, email us and we will open it with the carrier.
Bedding is hard to judge in a shop and easy to judge in your own bed. So we give you 100 nights. Sleep on it, wash it, get through a warm week and a cold one, and if it is still not right, send it back for a full refund. It applies to eligible bedding bought on our site.
Eligible bedding, including sheet sets, unless a product page says otherwise. Not covered: items marked final sale or clearance, items received as a gift rather than bought by you, and gift cards.
On the day your order is delivered, not the day you order. If you are thinking about a return, reach out before the window closes.
Email us within 100 nights of your delivery date with your order number and the item. If it qualifies, we will send a return authorisation and a prepaid label. We ask that you wash the bedding before sending it back, and that all pieces of the item or set come with it.
No. Approved sleep trial returns cost you nothing to send back. We cover the label.
Once your return arrives and has been checked, we usually issue the full refund to your original payment method within 10 working days. Your bank may take a little longer to post it.
Yes, one return per product type per household. It keeps the trial sustainable so we can keep offering it. We also reserve the right to decline a trial return where the policy is being misused.
The sleep trial covers purchases made on our own site. If you bought through another retailer, that retailer handles your return and refund. You are still welcome to write to us with questions about the product itself.
Bundle returns are expected to come back complete so the full bundle value can be refunded. If you keep one piece and return the rest, we adjust the refund, which usually means the kept item reverts to its standalone price and we refund the difference.
You are generally not asked to send a free gift back. If you keep it while returning the item it came with, its value may come off your refund. We will tell you if that applies to your order.
For security, refunds go back to the payment method that paid for the order. If you received the item as a gift, we can often arrange store credit instead, usually with the buyer's agreement. Email us with the order number or gift receipt and we will work it out with you.
Your refund reflects what you actually paid, including tax, minus anything that applies, such as a return label fee on a standard return or an adjustment tied to bundle pricing. Ask us about a specific order and we will confirm the exact figure.
Codes issued for one store only work on that store. A code that came with an order from another retailer cannot be used on our site.
If the code came from us, make sure you are using the same email address you ordered with. That check is what stops codes being passed around and used by people they were not meant for.
If it still will not apply, email us with the code and your order number and we will look at it.
What we need to get your order to you and support you afterwards: your name, contact details, delivery address, and order details. Payment is handled by our payment providers and we do not store full payment details.
No.
Use the unsubscribe link in any marketing email, or follow the opt out instructions in a text. If you would rather we do it, email us and we will take you off the list.
Yes, like most online stores, to keep the site working and to understand how people use it. You can limit tracking through your browser settings and any cookie preferences offered on the site.
Contact us using the details in our Privacy Policy and tell us what you would like. We handle these requests in line with applicable privacy law.
Our fabrics are OEKO-TEX Standard 100 certified, which means they have been tested against a list of harmful substances. Details for each product are listed under Certifications on its product page.
We work with manufacturing partners we have vetted, and we enforce a no child labour policy across every one of them. We hold our suppliers to it and we check.
Good bedding is not something you should be replacing every season. Washing on the settings we recommend, keeping harsh chemicals away from it, and letting it dry fully all protect the weave and the feel. If you have a question about caring for a specific item, email us with the product name and we will help.
Yes. Our team supports your purchase for life. If something is not right with an item you bought from us, whatever stage it is at, write to us and we will look at it.
Email us with your order number and a short note about what you need. It is the fastest way to reach a person who can act on it.
Usually within 1 to 2 working days. Busy periods can stretch that slightly, but you will hear from us.
Your order number, the email you used at checkout, which item you are asking about, and anything that helps us see what you see. A photo for damage, a tracking number for a delivery question. Detail up front usually means one reply instead of three.